Shipping policy
At "Art Anna Macrame," we are committed to providing a smooth and efficient shipping experience for our valued customers. Please review our shipping policy to understand how we handle the delivery of your handmade jewelry.
**1. Shipping Locations:**
We proudly offer shipping services to customers both within Greece and internationally. Whether you're located in Athens or anywhere around the world, we aim to deliver our exquisite jewelry to your doorstep.
**2. Shipping Times:**
Our team strives to process and dispatch your orders promptly. Once your order is confirmed and payment is received, please allow 1-3 business days for processing. After processing, the estimated delivery times are as follows:
- Within Greece: 2-5 business days
- International: 7-14 business days
Please note that these are estimated delivery times, and delays may occur due to factors beyond our control, such as customs processes and local postal services.
**3. Shipping Costs:**
Shipping costs are calculated based on the destination and the weight of your order. You can view the shipping cost during the checkout process before finalizing your purchase. We offer competitive rates to ensure a cost-effective shipping solution for our customers.
**4. Tracking Your Order:**
For your convenience, we provide tracking information for all shipped orders. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the status and location of your package.
**5. Customs and Duties:**
Please be aware that international shipments may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These additional charges, if applicable, are the responsibility of the recipient and are not included in the item's price or shipping cost. We recommend checking with your local customs office for information on any potential fees.
**6. Shipping Partners:**
We collaborate with trusted shipping partners to ensure the safe and timely delivery of your orders. Our partners are selected for their reliability and commitment to quality service.
**7. Shipping Issues:**
If you encounter any issues with the delivery of your order, such as delays or damage during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
**8. Contact Us:**
If you have any questions or require further information about our shipping policy, feel free to contact us at artannamacrame.com@gmail.com or by phone at +30 698 339 5437. Our dedicated customer support team is here to assist you with any inquiries you may have regarding shipping or any other aspect of your shopping experience with us.
Thank you for choosing "Art Anna Macrame." We look forward to serving you with the finest handmade jewelry and a seamless shipping process.
**1. Shipping Locations:**
We proudly offer shipping services to customers both within Greece and internationally. Whether you're located in Athens or anywhere around the world, we aim to deliver our exquisite jewelry to your doorstep.
**2. Shipping Times:**
Our team strives to process and dispatch your orders promptly. Once your order is confirmed and payment is received, please allow 1-3 business days for processing. After processing, the estimated delivery times are as follows:
- Within Greece: 2-5 business days
- International: 7-14 business days
Please note that these are estimated delivery times, and delays may occur due to factors beyond our control, such as customs processes and local postal services.
**3. Shipping Costs:**
Shipping costs are calculated based on the destination and the weight of your order. You can view the shipping cost during the checkout process before finalizing your purchase. We offer competitive rates to ensure a cost-effective shipping solution for our customers.
**4. Tracking Your Order:**
For your convenience, we provide tracking information for all shipped orders. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the status and location of your package.
**5. Customs and Duties:**
Please be aware that international shipments may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These additional charges, if applicable, are the responsibility of the recipient and are not included in the item's price or shipping cost. We recommend checking with your local customs office for information on any potential fees.
**6. Shipping Partners:**
We collaborate with trusted shipping partners to ensure the safe and timely delivery of your orders. Our partners are selected for their reliability and commitment to quality service.
**7. Shipping Issues:**
If you encounter any issues with the delivery of your order, such as delays or damage during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
**8. Contact Us:**
If you have any questions or require further information about our shipping policy, feel free to contact us at artannamacrame.com@gmail.com or by phone at +30 698 339 5437. Our dedicated customer support team is here to assist you with any inquiries you may have regarding shipping or any other aspect of your shopping experience with us.
Thank you for choosing "Art Anna Macrame." We look forward to serving you with the finest handmade jewelry and a seamless shipping process.